“What makes the difference so that I can make this year better than last year?” my client Alec asked.
“Leadership. Leading yourself and leading team members—even vendors or contractors,” I replied.
I guide clients and audiences with my topic The RoiLeader. We’re familiar with ROI as “return on investment.” I add to this with Relate, Optimize and Intuit.
“Relate” is about excellent communication. When I give a speech or class on Authentic Leadership, I focus on the A.I.M. process:
A – adjust perspective
I – increase credibility
M – move through values
- Adjust perspective
When someone follows a leader, the person has had a shift in perspective: “Oh, you’re someone worth following.”
When you start leading, you need to make sure that your team members shift to a perspective that creates a positive connection with you.
A powerful step is to demonstrate that you’re truly listening. People want to be heard.
I have an elderly family member who does not listen to anyone. I don’t trust him. My other family members also do not trust him.
Listening builds a foundation of trust.
My phrase is: When you’re listening, you’re winning.
Now it’s your turn. When can you practice with a friend? Listen and then say something like: “What I heard you to say was _____. Do I have that about right?”
- Increase credibility
When a new person encounters a leader, they have questions including:
- Can I trust you?
- Are you competent?
- Is your vision clear and can you lead us to good outcomes?
- Do you care about team members or do you use them like bathroom tissues?
We demonstrate our competence and strength of character with clear communication. We use headlines like: “I’ll now share three possible ways to solve the XY problem …”
Next, we show that we’re looking for input which can provide solutions better than our first guesses. We add something called a tagline*: “After I share three possible solutions, I’m going to open this up for discussion. I’m looking forward to hearing your thoughts and feelings about this. Together, we can come up with better ways to improve the situation.”
* Authors Lois P. Frankel and Carol Frohlinger share the ideas of headlines and taglines.
Now it’s your turn. When will your practice boiling down your statement to clear headlines and taglines?
- Move through values
When I say “move through values,” I mean that we move forward through the power of holding values. Not just profit and productivity—we’re talking about “this is an environment where people grow.”
Great leaders stand for a vision. Something like: “Yes! We can work well together and make something valuable for the customers. We’ll fulfill their trust in us. We’ll feel great as we fulfill our potential.”
For example, the Imagineers for the Disney Parks hold to a vision. Tony Baxter (for decades a top Imagineer, creating sophisticated and delightful Disney Parks rides) wrote: “Guests still want to be astonished, and our best attractions deliver that wow factor with visions and emotions. I always start with the notion that it is the 20th repeat ride, not the first that is the most important.”
Now it’s your turn. What vision and values do you stand for? Make sure that you express these details in ways that reach your team members’ hearts (where they live).
In summary, remember:
A – adjust perspective
I – increase credibility
M – move through values
These three focus areas form a key foundation for Authentic Leadership.
Yes, you can enhance Profits, Productivity and Potential.
We remember that team members excel when they have a supportive environment and meaningful work.
The RoiLeader shows the way. More than that, the RoiLeader lives the way.
P.S. For more about making this a Great 2018, see my book, Soar! Nothing Can Stop You This Year! (CLICK HERE to ‘Look Inside’ the book)
Spoken Word Strategist
Speaker-author of 44 books
Get the Advantages to take your business to a higher level. Learn Leadership Advantages, Pitch Advantages, and Success Advantages. To Soar with Confidence, you learn and use principles for top level communication to board members, team members and the media.
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